Refund policy

We offer a 30-day returns policy. If you are not completely satisfied with your purchase, please contact us within 30 days of receiving your order.

To request a return, email hello@morrellclothing.com, quoting your order number and the item you wish to return.

Once your return has been approved, we will provide instructions and the appropriate return address. Please do not send items back without contacting us first.

Change-of-mind returns

Customers are responsible for return postage costs when returning unwanted items. Products should be returned unused, in their original condition and, where possible, with their original packaging and tags.

Faulty, damaged or incorrect items

If your item arrives faulty, damaged or incorrect, please contact us so we can resolve the issue. MORRELL will cover reasonable return postage costs where required by law.

Refunds

Once your return has been received and assessed, we will notify you of your refund. Approved refunds will be issued to your original payment method within 14 days of receiving the returned goods, or earlier where required by law.

Your statutory rights

For most online purchases, UK consumers have the right to cancel within 14 days of receiving their goods and then a further 14 days to return them. This policy does not affect your rights under the Consumer Rights Act 2015 or Consumer Contracts Regulations 2013. Where applicable, refunds will include standard outbound delivery charges.